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The supplied form covers the nature of counselling, confidentiality and its limits, supervision, session records, counsellor and client responsibilities, and appointments. Sessions last 45–60 minutes; the form describes a typical course of 10 sessions. Less than 24 hours’ cancellation notice incurs the full session fee. Confidentiality exceptions include serious risk of harm, a subpoena, illegal activities, and harm or neglect involving children or vulnerable adults. Please read the full document and ask the practice about anything unclear.

The Child Consent Form includes the client’s name and date of birth, confidentiality and its limits, counsellor and guardian responsibilities, session arrangements, supervision and secure session records. Its acknowledgement confirms legal guardianship, understanding of the form and permission for the named child to be seen by the appointed counsellor.

The person responsible for the account remains liable for medical-aid shortfalls and rejected claims. Missed appointments, late cancellations and rescheduling with less than 24 hours’ notice incur the full applicable fee and are the account holder’s responsibility. Consultation fees are due on the day of consultation under the supplied agreement. Outstanding shortfalls must be settled within 7 days of notification. The full agreement also covers claim codes, pre-authorisation, third-party sponsors, reports, refunds / account credits and debt recovery.